UID Generated (Kerala)
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FAQs











































Name, gender, DoB, address and mobile number can be updated using SSUP.



Yes, you can submit request for Name, gender, DoB, address and mobile number update through Post mode.



Yes, Update modes can be used for corrections as well as changes in information.



In case you have lost/do not possess anymore, the mobile, that you have declared at the time of enrolment, you will have to either visit the nearest Update Centre to personally update the information or send your Update request through Post.



Depending on the field to be updated, attach self attested supporting documents as per the Valid Documents List.

a. Name Correction/Update --Requires PoI listed in Supported Proof of Identity(PoI) Documents Containing Name and Photo for Name Corrections/Update

b. Date of Birth Correction --Requires DoB listed in "Supported Proof of Date of Birth (DoB) Documents"

c. Address Corrections/Change -- Requires PoA listed in "Supported Proof of Address (PoA) Documents Containing Name and Address".



Supported Proof of Identity (PoI) Documents Containing Name and Photo for Name Corrections/Update Supported Proof of Address (PoA) Documents Containing Name and Address
1. Passport 1. Passport
2. PAN Card 2. Bank Statement/Passbook
3. Ration/PDS Photo Card 3. Post Office Account Statement/Passbook
4. Voter ID 4. Ration Card
5. Driving License 5. Voter ID
6. Government Photo ID Cards/service photo identity card issued by PSU 6. Driving License
7. NREGS Job Card 7. Government Photo ID cards/service photo identity card issued by PSU
8. Photo ID issued by Recognized Educational Institution 8. Electricity Bill (not older than 3 months)
9. Arms License 9. Water bill (not older than 3 months)
10. Photo Bank ATM Card 10. Telephone Landline Bill (not older than 3 months)
11. Photo Credit Card 11. Property Tax Receipt (not older than 3 months)
12. Pensioner Photo Card 12. Credit Card Statement (not older than 3 months)
13. Freedom Fighter Photo Card 13. Insurance Policy
14. Kissan Photo Passbook 14. Signed Letter having Photo from Bank on letterhead
15. CGHS/ECHS Photo Card 15. Signed Letter having Photo issued by registered Company on letterhead
16. Address Card having Name and Photo issued by Department of Posts 16. Signed Letter having Photo issued by Recognized Educational Instruction on letterhead
17. Certificate of Identify having photo issued by Gazetted Officer or Tehsildar on letterhead 17. NREGS Job Card
18. Disability ID Card/handicapped Medical certificate issued by the respective State/UT Governments/Administrations. 18. Arms License
19. Marriage Certificate 19. Pensioner Card
20. Proof of Marriage document issued by the Registrar 20. Freedom Fighter Card
21. Gazette Notification 21. Kissan Passbook
22. Legal Name Change Certificate. 22. CGHS / ECHS Card
(For above documents, where original document does not have photo, the photocopy/scan of the documents must be taken along with the Residents photo) 23. Certificate of Address having photo issued by MP or MLA or Gazetted Officer or Tehsildar on letterhead
Supported Proof of Date of Birth (DoB) Documents 24. Certificate of Address issued by Village Panchayat head or its equivalent authority (for rural areas)
1. Birth Certificate 25. Income Tax Assessment Order
2. SSLC Book/Certificate 26. Vehicle Registration Certificate
3. Passport 27. Registered Sale/Lease/Rent Agreement
28. Address Card having Photo issued by Department of Posts
29. Caste and Domicile Certificate having Photo issued by State Govt.
30. Disability ID Card/handicapped medical certificate issued by the respective State/UT Governments/Administrations
31. Gas Connection Bill (not older than 3 months)
32. Passport of Spouse
33. Passport of Parents(in case of Minor)



Yes, it is mandatory to provide mobile number as it may be used for Verification by calling the Applicant. Status of application will be intimated to the resident by sending an sms on this mobile number. Applications without mobile number for update through post/online will be rejected.



No. it is not accepted. Refer list of valid documents for acceptable PoI/PoA.



Certificate of Address having photo issued by MP or MLA or Gazetted Officer or Tehsildar on letterhead is acceptable as a Proof of Address.



Rejection in case of Cases
Junk Data in the request When the data in the request field is invalid and junk data such as "Aaajjjjj" "kmlkjf" AA etc. If the request field has no meaningful data
Invalid Documents When the request is not supported with a valid POI/PoA as prescribed in the policy.
Document Not Legible When document and photo is not clear (readable)
Document Not Self Attested When document is not self attested by resident
Data Mismatch in Document and Update Request When there is mismatch in data entered in the request and in the document uploaded/sent by Resident
Transliteration Error in the Request Field When local language transliteration is incorrect and local language does not match with the data in the document uploaded
Photo Mismatch on POI and Aadhaar When there is a mismatch between photo of the resident on POI document and in the Aadhaar database
Mismatch of Age on document with photo on Aadhaar When there is apparent age mismatch between the age cited in the request field and photo in Aadhaar database
Verification Call Failed When resident is not able to answer all the questions satisfactorily
Resident Not Reachable When resident is not reachable on the contact number after three attempts on three separate days
Update declined On telephonic verification if resident has declined an update request



The waiting time for Aadhaar may vary from 60-90 days after receipt of resident data packets in CIDR. However, it could take even longer in case enrolment is done through NPR exercise.

After enrolment, quality checks are done by the enrolment centre supervisors, followed by correction process (where required) and data packet consolidation. Subsequently, the Enrolment Agency sends the data to UIDAI data centre.The data undergoes various stages of screening and validations in CIDR. This ensures that the source of data is authenticated besides ensuring that no duplicate exists. Sample Quality checks are done on demographic and biometric data collected from residents. Apart from that the Operator/Supervisor/Introducer/Enrolment Agency and Registrar information in each packet is also validated. Only after passing the data quality checks and other validations, the packet goes for de-duplication and Aadhaar gets generated.

In case of any errors, the packet goes on hold. For example if the particulars of the Operator who enrolled the resident are found to be inconsistent with database or there is a mismatch observed in photo and age/gender (ex. a childs photo with age mentioned as 50 yrs), then the packet is held for further enquiry. Corrective actions are taken on such packets, wherever possible, else a rejection letter guiding resident to re-enroll is dispatched to the resident. India Post is entrusted with the responsibility of printing and delivery of Aadhaar letters. Depending on backlog for generation, location of delivery etc. India Post may ordinarily take 3-5 weeks to print and deliver Aadhaar letters to the residents.

In the case of Aadhaar enrolments through NPR exercise, the method of verification is the RGI approved LRUR(Local Register of Usual Residents) verification process. The Aadhaar number will be issued only after completion of the LRUR process which could take much longer than the time prescribed above. Residents can verify the name of their Registrar at the enrolment centres or on the acknowledgement provided to them at the time of enrolment. In case it is Registrar General of India(RGI), please contact office of RGI for further details.



Aadhaar means foundation , therefore it is the base on which any delivery system can be built. Aadhaar can be used in any system which needs to establish the identity of a resident and/or provide secure access for the resident to services/benefits offered by the system. Aadhaar can be used in the delivery of the following programs:

Food & Nutrition -- Public Distribution System, Food Security, Mid Day Meals, Integrated Child Development

Employment -- Mahatma Gandhi National Rural Employment Guarantee Scheme, Swarnajayanti Gram Swarozgar Yojana, Indira Awaaz Yojana, Prime Ministers Employment Guarantee Program

Education -- Sarva Shikhsha Abhiyaan, Right to Education

Inclusion & Social Security -- Janani Suraksha Yojana, Development of Primitive Tribe Groups, Indira Gandhi National Old Age Pension Scheme

Healthcare -- Rashtriya Swasthya Bima Yojana, Janashri Bima Yojana, Aam Aadmi Bima Yojana

Other miscellaneous purposes including Property Transactions, VoterID, PAN Card etc.



The resident can contact the Contact Centre (through phone / letter / email) with the enrolment number and make a request for sending a second letter communicating the Aadhaar number. This may be a paid service. 

In case the Aadhaar number has been used to avail a service or benefit, the resident can contact the agency that offers the same, to obtain the Aadhaar number.



Your Aadhaar number should reach the address provided during enrolment normally within 90 days of enrolment. If not, the resident will need to call/email the UIDAI Contact Centre with the enrolment number.



During enrolment, even when the data is entered, the resident can see the data entry and is expected to point out errors at this stage. Prior to finalization and printing of the Enrolment Acknowledgment, one more opportunity is presented to make corrections.

In the event that both opportunities are missed, the demographic correction may be carried out by visiting the enrolment centre within 48 hours of time of enrolment carrying the relevant documents and enrolment slip.



The reason for rejection along with steps to be taken post rejection will be communicated to the resident and the Registrar.



The information in the UID database will be used only for the purpose of authentication.



Authentication is the process through which the aadhaar number of a resident , along with other attributes (including biometrics) are submitted to the Central Identities Data Repository for its verification and such Repository verifies the correctness thereof on the basis of information or data or documents available with it.

The response from the CIDR to a authentication query will only be a positive or a negative response, the UIDAI shall not give out the demographic or biometric information of a resident in response to an authentication query.



For Children below 5 years of age, Aadhaar will be issue based on their parents/ guardians Aadhaar. These children will need to re-enrol and have biometrics captured at age 5 and 15 - the UIDAI will send a reminder letter for the same. For children above 5 years biometrics will be captured during enrolment. They will need to re-enrol at the age of 15 years - the UIDAI will send a reminder letter.



The full board of UIDAI may add additional data fields related to identity, and the law will contain a prescription against collecting any other information besides the information permitted, with specific prohibitions against collection of information regarding religion, race, ethnicity, caste and other similar matters and the facilitation of analysis of the data for anyone or to engage in profiling or any similar activity.



UIDAI provides demographic data verification & biometric authentication. Demographic data that can be verified includes data captured as part of enrolment - name, address, gender, age/DOB, mobile number, email address. Biometric authentication can be done through fingerprints or iris. In addition, UIDAI also provides OTP based authentication.



The NPR is a register of usual residents. The data collected in NPR will be sent to UIDAI for de-duplication and issue of Aadhaar Number. Thus the register will contain three elements of data (i) demographic data, (ii) biometric data and (iii) the Aadhaar (UID Number).



Currently there is no option to download Aadhaar number using Aadhaar number. If you lost your Aadhaar card, you can contact our toll-free number 1800-4251-1800 or your nearest Akshaya centre and give your Aadhaar number or your basic details like name, pin code, address, house name, etc., and get your EID number using the look-up facility available with them and using that you can download your Aadhaar card from the website www.eaadhaar.uidai.gov.in or from your nearest Akshaya centre.



You can contact our toll-free number 1800-4251-1800 or visit your nearest Akshaya centre and give your basic demographic details like name, date of birth, name of house, pin code, etc., and they will provide you your EID number with which you can check the status of your Aadhaar.



If one has already enrolled in NPR, He/she need not do an encore at Aadhaar. He/she will get the Aadhaar number automatically. But if he/she has registered under Aadhaar, he/she has to appear at an NPR camp anyway. Only thing is, he/she will not have to provide the biometric data all over again.



All the data printed in e-Aadhaar letter, is the same data as printed in Aadhaar letter. The e-Aadhaar is a valid and secured electronic document which will be treated at par with printed Aadhaar letter.



It will take some time for Aadhaar to reach the hands of the citizens. There is no need for the citizens to be panic and enrol for Aadhaar again and again even if he/she has not yet received it even after being enrolled. They need to check their status either via SMS facility or check online or by contacting Akshaya centre/call centre (1800-4251-1800). Only if they clearly mentions that the citizen needs to enrol again that they need to go and enrol again for Aadhaar.



Currently, there are two services available via SMS from UIDAI to check the status of Aadhaar: a. Send SMS as "UID STATUS <14 digit Enrolment number>" to 51969 ex. "UID STATUS 12345678901234" to know the status of your Aadhaar enrolment. If you send this SMS from your registered mobile number then you will get back your Aadhaar number, if generated. b. Send SMS as "UID GETUID <14 digit Enrolment number>" to 51969 to know your Aadhaar number from your registered mobile number.Please note that if you are prompted to enter 28 digit EID then send SMS as "UID STATUS or GETUID <28 digit EID as 14 digit Enr No +ddmmyyyyhhmmss>".



Citizens can either visit their nearby Akshaya centre with their acknowledgement slip or visit the website www.eaadhaar.uidai.gov.in and follow the steps mentioned below to download e-Aadhaar:

The enrolment number, date and time of enrolment as given in the acknowledgement slip obtained after enrolling for Aadhaar is required.

All details like enrolment number, date, and time of enrolment, name, Pincode and the captcha code are to be filled in the respective fields and Submit button clicked.

A valid mobile number will have to be entered / verified and a One Time Password (OTP) will be received on the same mobile number as a part of verification process.

This OTP will be needed to proceed further and the OTP has to be entered in the next field to get access to the electronic version of Aadhaar letter or e-Aadhaar card.

After that a link to download e-Aadhaar letter (in PDF format) will be provided which can be opened by entering the Pincode as the password.The Aadhar document can be printed without any difficulty. Further, all the data printed in e-Aadhaar letter, is the same data as printed in Aadhaar letter. The e-Aadhaar is a valid and secured electronic document which will be treated at par with printed Aadhaar letter.



Citizens can visit our website www.uid.kerala.gov.in and click on "Enrolment Centres" and download the list of enrollment centres of both Akshaya and Keltron across Kerala or they can contact our toll-free number 1800-4251-1800 to know their nearest enrolment centre.



Citizens can visit the website www.uidai.gov.in and go to the link "Check your Aadhaar status" and give his/her 14 digit EID number with date and time of enrolment and know the status of UID enrolment.



Currently there is no provision available for citizens to enrol for Aadhaar online. Citizens need to visit any of the enrolment stations mentioned in the website www.uid.kerala.gov.in and enrol for Aadhaar.



A citizen needs to enrol only once for Aadhaar. To avail benefits and schemes, they need to link their Aadhaar number with the concerned departments. For certain departments, the linking is done at Akshaya centres. Citizens should take the necessary documents and link them to Aadhaar at Akshaya centres.



The policy will take into consideration these exceptions and the biometric standards prescribed will ensure that these groups are not excluded. In the case of people without hands/ fingers only photo will be used for identity determination and there will be markers to determine uniqueness.



Yes. Currently, Akshaya is having mobile enrolment facility to enrol bedridden people to Aadhaar. Citizens can contact Akshaya office/centre and register for the service based on which they will fix an appointment and visit the houses of these bedridden people and enrol them to Aadhaar. There will be a nominal fee for APL people to make use of this service.



In such cases, the citizen can enrol for Aadhaar again. Enrolment gets rejected for various reasons like the biometric details were not captured clearly, etc.



Currently, there is no provision to enrol for Aadhaar outside India. One can enrol for Aadhaar when they visit India for vacation at any of the enrolling stations by presenting the relevant documents.




a. Log on to Aadhaar website www.uidai.gov.in

b. Enter your 12-digit Aadhaar Number in the field and click on Send OTP. You will then receive a One Time Password (OTP-valid for only 15 minutes) on your registered mobile number. If your mobile number is not registered then you will be asked to input your mobile number on which your OTP will be sent.

c. Enter the OTP received on your mobile and the text visible on the screen and click on Login button. Be quick because your OTP is valid for 15 minutes only. Airtel mobile users may not receive OTP due to some issue and in that case they can follow the offline method for updating their details.

d. Now check mark the field name which you want to update/change and press Submit button.

e. Now enter the new values in the field(s) and click on Submit Update Request button.

f. Now you will be taken to Update Request Confirmation and Document Upload page where you have to select the Document you have as proof and then browse the scanned copy of the same document on your computer and wait till the copy is uploaded and click on Submit button. You can also send copies of the document through post.

g. You will then see an Update Request Complete page stating that your update request has been successfully submitted on date. Your Update Request Number (URN) is 0000/00111/0XXXX. You will also receive a confirmation message on your mobile number along with your URN. Keep your URN safe as this will be used to check the status of your update/change request later on. You can also download the acknowledgement slip (in pdf format) by clicking on the Download File button or can take a printout of it for future reference by clicking on the Print button.

Citizens can also update their Aadhaar by visiting the nearest permanent enrolment station and then fill the update form. There will be a nominal fee to avail this service.



Citizen can make use of the toll-free number 1800-4251-1800 for any Aadhaar-related enquiries. They can also contact the Citizen Call centre number 0471-155300.



UIDAI will send you an Aadhaar card only once. If you lost your Aadhaar card, you can contact our toll-free number 1800-4251-1800 or your nearest Akshaya centre and give your basic details like name, Pin code, address, house name, etc., and get your EID number using the look-up facility available with them and using that you can download your Aadhaar card from the website www.eaadhaar.uidai.gov.in or from your nearest Akshaya centre.